Commish Kit - Our Return Policy
If, for some reason, you don’t get your draft board on time, refuse delivery when it arrives, and UPS will return the draft board to us, and we will issue you a full refund as long as the product has not been used. If the draft board arrives on time, but you are not home, or someone else in your league already bought a draft board, or if you are unhappy with your purchase, you may return it within 21 days of you receiving it, as long as the product has not been used. Write RETURN TO SENDER under the shipping label and drop it off at a UPS store. Once it is returned to us, we will give you a full refund to your credit card or PayPal account and notify you by e-mail. We do not charge any restocking fees.
If there is a problem with your order, contact us as soon as possible to fix it. Please E-mail us at firstname.lastname@example.org or call us at 512.744.3740 and let us know. Don’t wait to check your order! Last season, someone had ordered their kit two months in advance but didn’t check the labels until the night before their draft and then called to yell at us two months later because a page was missing. Don’t be that guy!
No stickers placed on the board will be accepted. All sheets of labels must be intact on all the pages. T-shirts must be unworn (NOT USED) if you want a refund. T-shirts may be exchanged for another size. Customer is responsible for shipping and handling when sending back for an exchange.
NOTE: When purchasing underwear, please make sure you order the correct size because underwear are considered intimate apparel and cannot be returned due to Federal Health regulations.
If you do not recognize a charge on your credit card from us, we will let the banks and credit card companies handle the situation. We will provide them all the supporting documents that are necessary. (i.e.) invoice, online billing authorization, proof of delivery, tracking details, shipping details, terms and conditions, along with our return/refund policy and an explanation.